Frequently Asked Questions
Q: Is this an official MonsterVacuum Store?
Yes, this is an official store owned and operated by MonsterVacuum.
Q: What payment methods does MonsterVacuum accept?
Master Card, Visa, Discover, American Express and Paypal.
Q: How long is the return / exchange period?
MonsterVacuum understands that not every purchase is a good fit for everyone, that’s why we make the return process easy and straight forward with 30 day return policy
Q: What is MonsterVacuum's return process?
- Obtain an RMA (Return Merchandise Authorization. All product returns must have an RMA number so that it can identified.)
- To obtain an RMA number, please send a request to Customer Service.
- We will let you know where to send your return when you contact Customer Service
- MonsterVacuum recommends using a carrier that provides package tracking and insurance coverage.
- The RMA is Received and Approved
- MonsterVacuum will send an email notification once the shipment is received at the RMA facility.
- A second email notification will be sent once the package has been opened and the RMA has been reviewed and approved. It usually takes 2-5 business days from the time MonsterVacuum receives shipments to review and approve RMAs.
- RMA Resolution
- If a Replacement was requested, a new order will be generated once the RMA is approved. Standard email updates will be sent for the replacement order, just as would be for a newly placed MonsterVacuum order.
- If a Refund was requested, a credit memo will be generated once the RMA is approved. The refund amount to be credited to the original payment method 3-5 business days later. The turnaround time for Refunds often depends on individual bank policies for making the funds available.
- The overall turnaround time for a return is about 5-8 business days from the time the shipment is received (2-5 business days for RMA processing and 2-3 business days to expedite the refund or replacement).
Q: How long does it take for MonsterVacuum to process an RMA?
RMA processing time may vary depending on the product and reason for the return but generally processing time is 2-5 business days once the RMA is received and meet all following criteria:
- Return with RMA number clearly identified in shipping label or on package.
- Return with all original equipment, components, manuals, cables, documents, packaging.
- UPC code along with retail package.
- No physical damage caused by customer or by carrier.
- Item is NOT out of warranty when it is received.
- Some electrical items including electric wands and hoses are not returnable.
- Shipping is not refundable.
Q: How do refunds/credits work? How is a refund/credit applied?
The refund will be charged back to your charge account account.
Q: Approximately how long will it be before a refund/credit actually appears on my Charge Account?
It takes us approximately 24-48 hours to process a credit back to a Charge Account. Please allow 2-3 business days for it to appear on the statement.