Frequently Asked Questions

Q: Is this an official MonsterVacuum Store?

Yes, this is an official store owned and operated by MonsterVacuum.

Q: What payment methods does MonsterVacuum accept?

Master Card, Visa, Discover, American Express and Paypal.

Q: How long is the return / exchange period?

MonsterVacuum understands that not every purchase is a good fit for everyone, that’s why we make the return process easy and straight forward with 30 day return policy

Q: What is MonsterVacuum's return process?

  1. Obtain an RMA (Return Merchandise Authorization. All product returns must have an RMA number so that it can identified.) 
  2. To obtain an RMA number, please send a request to Customer Service.
  3. We will let you know where to send your return when you contact Customer Service
    • MonsterVacuum recommends using a carrier that provides package tracking and insurance coverage.
  4. The RMA is Received and Approved
    • MonsterVacuum will send an email notification once the shipment is received at the RMA facility.
    • A second email notification will be sent once the package has been opened and the RMA has been reviewed and approved. It usually takes 2-5 business days from the time MonsterVacuum receives shipments to review and approve RMAs.
  5. RMA Resolution
    • If a Replacement was requested, a new order will be generated once the RMA is approved. Standard email updates will be sent for the replacement order, just as would be for a newly placed MonsterVacuum order.
    • If a Refund was requested, a credit memo will be generated once the RMA is approved. The refund amount to be credited to the original payment method 3-5 business days later. The turnaround time for Refunds often depends on individual bank policies for making the funds available.
    • The overall turnaround time for a return is about 5-8 business days from the time the shipment is received (2-5 business days for RMA processing and 2-3 business days to expedite the refund or replacement).

Q: How long does it take for MonsterVacuum to process an RMA?

RMA processing time may vary depending on the product and reason for the return but generally processing time is 2-5 business days once the RMA is received and meet all following criteria:

  1. Return with RMA number clearly identified in shipping label or on package.
  2. Return with all original equipment, components, manuals, cables, documents, packaging.
  3. UPC code along with retail package.
  4. No physical damage caused by customer or by carrier.
  5. Item is NOT out of warranty when it is received.
  6. Some electrical items including electric wands and hoses are not returnable.
  7. Shipping is not refundable.

Q: How do refunds/credits work? How is a refund/credit applied?

The refund will be charged back to your charge account account.

Q: Approximately how long will it be before a refund/credit actually appears on my Charge Account?

It takes us approximately 24-48 hours to process a credit back to a Charge Account. Please allow 2-3 business days for it to appear on the statement.